Terms of service

Pema Pulse is provided by ARBNEXO L.L.C. ("ARBNEXO", "we"), Konstandin Kristoforidhi 11, 10000 Prishtinë, Kosovo. These terms apply when you use Pema Pulse. If you use it for an organization, you confirm you may accept them for it.

Give accurate information, keep your password and two-factor codes to yourself, and tell us at support@arbnexo.com if you think your account is misused. We may suspend an account that puts the service at risk or breaks these terms.

A company needs a lawful reason to survey its people and must tell them how results are used. Never try to find out who answered what, and never act against individuals based on results. Do not break the law, attack the service, access another company's data or send spam through invitations.

Acceptable use: do not use Pema Pulse to send unsolicited or bulk messages, to impersonate another person, company or brand, to phish, to collect addresses, to bypass limits (for example with several accounts or throwaway addresses) or to store or share unlawful content. Messages are sent only to people you have a legitimate reason to contact. We may limit, hold or stop mail, pause or close an account that breaks these rules, and we may report unlawful use. Report abuse to abuse@arbnexo.com.

Answers are stored without a link to a person, and results are shown only for groups large enough to protect people. In a very small group, or through what someone writes in a comment, a person may still be recognisable, so we cannot promise more than that. Pema Pulse measures how teams are doing; it does not assess individuals.

Our privacy policy explains how we handle personal data. For the data a company enters, the company is the controller and we are its processor; a DPA is available on request at privacy@arbnexo.com. You can export your data or delete your account at any time.

We run Pema Pulse with care and back it up daily, but cannot promise it will never be interrupted. We may change features and will tell you in the app about changes that matter. Any fees are agreed with you before they apply.

You can delete your account, and a company admin can close the company, at any time. We may end access for a serious breach of these terms. Data is then erased as described in the privacy policy.

As far as the law allows, we are not liable for indirect loss or for decisions made on the basis of results, and our total liability is limited to the fees paid in the 12 months before a claim, or EUR 500 if none were paid. Liability that the law does not allow us to limit, and the mandatory rights of consumers, are not affected.

When we change these terms, we ask you to accept the new version the next time you sign in. The law of the Republic of Kosovo applies, without affecting mandatory consumer protection where a consumer lives. Questions: contact@arbnexo.com.